Returns & Exchanges Policy
Returns & Exchanges Policy
Returns & Exchanges: Shop with Confidence
Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Eligibility for Returns/Exchanges:
- Items must be in their original condition: unworn, unwashed, and with tags attached.
- Requests for returns or exchanges must be made within 14 days of delivery.
How to Request a Return or Exchange:
- Email us at crew@kainaat.co with your order details and reason for return/exchange.
- You will receive a return authorization and shipping instructions.
Return Costs:
- Returns within Pakistan: Free.
- International returns: Shipping costs are the responsibility of the customer.
Refunds:
- Once we receive and inspect the returned item, we’ll process your refund to the original payment method within 3-5 business days.
Exchanges:
- Exchanges are processed upon receipt and inspection of the returned item.